Operators on Tours.ba

We are a marketplace for travel in Bosnia and Herzegovina. You bring the great days out. We bring bookings, payments, support, and a trusted brand. Join us if you care about safety, clear communication, and small details that make a day feel local.

Vetted operators

Simple fees

Fast payouts

Local support

Fair refunds

No exclusivity

Why list with Tours.ba

We focus on Bosnia and Herzegovina

Your products sit in context beside best guides, seasonal advice, and real planning tools.

Quality customers

Travellers arrive pre‑informed with clear expectations and safety notes. Fewer no‑shows, better reviews.

Simple fees and fast payouts

You see the fee on every booking. Payouts follow the tour date on a predictable schedule.

Real support

Sarajevo based team for pre‑tour questions, day‑of help, and fair dispute resolution.

No exclusivity

You can sell on other platforms.

What we expect

Licences and insurance

  • Valid trade registration and any guiding licences that apply to your products.
  • Public liability insurance that matches your activities and group sizes.
  • Vehicle licences and driver permits where transport is included.

Safety and compliance

  • Written risk assessments for water, cave, ridge, snow, or memorial days.
  • Safety briefings before departure. Life jackets on water, helmets where required, and backup plans for weather.
  • Respect site rules. Swim only in marked zones when posted. Ranger led access on Perućica edges only. No drones in old towns or over rivers without permits.

Customer experience

  • Clear meeting points, on‑time departures, and small touches that feel local.
  • Honest copy. No promises you cannot keep.
  • Reasonable pace for mixed ages. Family notes when a route needs steps or ladders.

Communication

  • Reply to customer messages within 24 hours.
  • Day‑before message with exact meeting point, guide name, and any last checks.

How onboarding works

Step 1: Apply


Tell us who you are, what you run, and where you operate. Upload licences and insurance.

Step 2: List your products


We help you structure titles, routes, inclusions, and access notes in our house style. You set live availability, cut‑off times, minimum numbers, and languages.

Step 3: Quality check


We review safety notes, pacing, and copy accuracy. We may ask for edits before launch.

Step 4: Go live


Your tours appear across destinations, guides, best lists, and itineraries where relevant.

Step 5: First payouts


Payouts follow the tour date on the schedule in Operator pricing. You receive a statement per payout.

Listings that convert

Title and hook


Keep it plain and specific. Example: Mostar old town and Blagaj Tekija. Bridge viewpoints and spring courtyard.

What is included


Guide service, transport notes, entry tickets where included, safety gear, and a clear packing list.

Pacing and access


Time windows, distance, steps, shade, pram or step‑free notes, and water or ridge cautions.

Photos


Natural light, real groups, no heavy filters. One wide frame, one detail, one guide moment, one map or route view.

Language


British English, short sentences, no clichés. Use our glossary on first mention of ćevapi, somun, rakija, or sevdah.

Reviews and ratings

  • Customers rate after verified attendance only.
  • You can reply once to each review. Keep it factual and polite.
  • We investigate claims about safety or accuracy. Repeated issues can pause a listing.

Cancellations and refunds

  • You set your free cancellation window and cut‑off time.
  • Weather and safety come first. If you must cancel, message customers early with a new time or date.
  • We follow Your rights and refunds for customer side cancellations and no‑shows.

Payouts and invoices

  • We collect payment from the customer and deduct the marketplace fee.
  • You receive payouts to your bank account on the schedule in Operator pricing.
  • Every payout includes a statement with booking IDs, dates, and net amounts.

Content standards

  • Respect memorials and religious spaces. Modest dress notes in copy where relevant.
  • No drone angles without permits.
  • No images that suggest unsafe behaviour, for example standing beyond rails, swimming near falls, or sitting on parapets.

Disputes and support

Day‑of incidents

Call support. We log the case and keep the customer informed while you manage safety on the ground.

Post‑tour issues

We collect statements from both sides and decide based on policy, chat logs, and your listing.

Chargebacks

We respond with your proof of service and follow card network rules.

FAQs

Do I need exclusivity with Tours.ba?


No. We do not require exclusivity.

Can I bring my own branding on tour?


Yes. The customer books on Tours.ba. On the day you operate under your own brand.

Who owns customer data?


We share what you need to deliver the tour. We handle payments and refunds. We do not sell personal data. See Privacy.

Can I set different prices by season or language?


Yes. You manage price, availability, and languages in your dashboard.

What happens if minimum numbers are not met?


You can cancel within your cut‑off or offer a private upgrade. Communicate early and clearly.

Do you support private or custom tours?


Yes. Mark them clearly and set a response time. Use the custom price fields.